This policy applies to orders delivered in the United Kingdom and Ireland. It does not affect your statutory rights.

Change-of-mind cancellations

You may cancel an online order without giving a reason by emailing service@vanadaily.com within 14 days after you receive the goods. Please include your order number and a clear statement that you wish to cancel. You then have a further 14 days to send the goods back.

How to return an item

Email us for the return address and instructions before sending an item. Please pack it securely. You may inspect goods as you would in a shop; handling beyond what is necessary to inspect them may reduce the refund where permitted by law.

For a change-of-mind return, you are responsible for the direct return postage cost. If an item is faulty, damaged or not as described, contact us; Vanadaily will cover reasonable return postage for that item.

Refunds

If you cancel the whole order, we will refund the item price and the original standard delivery charge of £2.99. Refunds are made to the original payment method without a fee.

For orders delivered in Ireland, we will refund without undue delay and within 14 days of your cancellation notice, although we may wait until we receive the goods or evidence that you have sent them back, whichever happens first. For orders delivered in the UK, we will refund without undue delay and within 14 days after we receive the goods back or evidence that you have sent them back, whichever happens first.

Exceptions and faulty goods

Legal exceptions to the change-of-mind right may apply, including personalised goods, perishable goods, and sealed goods unsuitable for return for health or hygiene reasons once unsealed. These exceptions do not limit your statutory rights if goods are faulty, damaged or misdescribed.

Contact

For return or refund questions, email service@vanadaily.com with your order number.