Orders

How can I check my order?

We will email you an order confirmation. Where tracking is available, we will send the tracking details after dispatch. If you need help, email service@vanadaily.com with your order number.

Can I change my order?

Please contact us as soon as possible. We may be able to make changes before the order is dispatched, but cannot guarantee changes once processing has begun.

Payment

Which currency and payment methods apply?

Prices are displayed in GBP (£). The available payment methods and final total are shown at checkout.

Shipping

Where do you deliver?

We currently deliver to the United Kingdom and Ireland only.

How much is shipping?

Standard shipping is £2.99 per order, regardless of order value. There is no free-shipping threshold.

When will my order arrive?

Estimated delivery is 8–12 business days. This is an estimate, not a guaranteed arrival date. See our Shipping Policy for details.

Returns and refunds

Can I return an item if I change my mind?

Yes, subject to legal exceptions. Email service@vanadaily.com within 14 days after receiving the goods to cancel. You then have a further 14 days to send them back. Please ask us for the return address before posting anything.

Who pays return postage?

You pay the direct return postage for a change-of-mind return. If an item is faulty, damaged or misdescribed, Vanadaily covers reasonable return postage.

How and when will I be refunded?

We refund to the original payment method without a fee. For a full-order cancellation, we also refund the original standard delivery charge. Timing and legal exceptions are explained in our Return & Refund Policy.

Can I request an exchange?

Email us with your order number and the item you want to exchange. We will let you know what is available; your statutory cancellation and faulty-goods rights remain unchanged.